Claims Handler at DCL Insurance

Claims Handler

Tom

Business

Placement (10 Months+)

DCL Insurance

Describe your role and what it entails.

I am studying Business Management and Economics at Bournemouth University and was keen to take a placement before my final year to gain work experience. I was interested in insurance businesses and secured a placement as a Claims Handler. The role involves taking Road Traffic Accident and glass damage reports, providing updates to claims, and instructing relevant partner companies when our policyholders are claiming on their policy. Recently, I have had the opportunity to move into another role to expand my skills and experience within the claims team.聽

What have been your highlights?

Over the months, my confidence when speaking over the phone has grown, particularly when helping policyholders, and have had positive Trustpilot reviews from it. By working for the company, I have developed skills and gained experience and insight into a field that I have never considered in my day-to-day life. A great part of working at the company is socialising with colleagues and meeting new people.

What have you learnt from your experience in the role?

During my placement, I have learnt how claims work and are dealt with by file handlers. I鈥檝e been able to develop my teamwork and communication skills by speaking with and listening to colleagues. I am now able to work more efficiently and effectively in a professional environment. I鈥檝e also learnt how to find key information on files by reading the file and discussing it with colleagues. This is how I have learnt to communicate issues to policyholders and then know what to do when similar situations come up.