西瓜视频

Customer Operations Review

by E.ON UK

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.3/5
  • The Role
    3.6
  • The Company
    2.9
  • The Culture
    3.4

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • On the whole it was enjoyable - as any job some days were better than others.

    3/5
  • 2. To what extent did you feel valued by your colleagues?

    • My various managers appreciated the value I added to the teams. I was thrown straight into a team and treated no differently to 'normal' colleagues.

    4/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • Support always available when needed. There was always a plan in place for development.

    5/5
  • 4. How busy were you on a daily basis?

    • This could change on a day to day basis depending on what projects I was working on. Some days I had little to do. I was never expected to take work home.

    3/5
  • 5. How much responsibility were you given during your placement?

    • I was responsible for the training and early management of a group of new employees. Further responsibility is available if asked for.

    3/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • I gained some key transferrable skills and knowledge which I can apply to any career.

    4/5

    The Company

  • 7. What was the general atmosphere in your office?

    • I was based across various offices so was interesting to view the different dynamics. Mainly based in contact centre environments so could be quite loud but it meant that there were always people around. E.ON is very open as only the very senior management have their own office - everyone hot desks as they visit different sites.

    4/5
  • 8. How well organised was the overall work placement or internship set up?

    • I was the first person on the Customer Operations undergraduate scheme so it had not been run before. At first my managers weren't sure what to do with me so there was an unorganised settling in period. Once a plan was in place things ran better - however it was a month until this plan came into being.

    3/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • I was encouraged to attend a minimum of two development courses. I would have monthly meetings with my line manager and placement manager to discuss progress and development. Any expenses were covered when required. I was always encouraged to seek extra opportunities.

    4/5
  • 10. What were the perks on your work placement?

    • 2/5
  • 11. How appealing are future employment prospects within the organisation?

    • The graduate scheme is a fast track to senior management so is a fantastic prospect. As an undergraduate, you get the opportunity to fast-track onto the scheme following a recommendation from your placement manager.

    3/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement 西瓜视频s/colleagues?

    • Drinks after work now and then and a couple of nights out.

    3/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • I was based in Nottingham which has a fairly low cost of living.

    4/5
  • 14. What was the Nightlife like in the area you worked?

    • Nightlife in Nottingham is great. Many clubs and bars across the city centre with varying themes/music.

    5/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • 3/5
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Details

Placement (10 Months+)

Customer Service

East Midlands

May 2016

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